Help with Parks Passport

I paid for the Stamp Pack but my stamps are locked

Open Parks Passport and tap About → Restore Purchases. You can also open the Stamp Pack sheet from a locked park and restore there. Make sure you are signed in to the Apple Account that purchased the pack. A restore checks your current App Store entitlement; you should not need to buy the same pack again on that account.

If an eligible family member uses the pack through Apple's Family Sharing, they can try Restore Purchases while signed in to their own Apple Account. Purchase sharing must be enabled for the family. If the pack remains locked, email me with the date of purchase and your device and OS version. Please do not send Apple Account credentials.

The pack unlocks stamping National Park Service places outside the free National Park group. It does not buy park admission. Browsing all 474 places and stamping the 62 National Park entries, which represent 63 parks, are free.

My stamps are missing on a new device

Your collection is saved on the device and can sync through your own private iCloud account when available. Check that both devices use the same Apple Account and that iCloud is enabled for Parks Passport. Sync can take time.

If your stamps have not appeared, get in touch before replacing or importing a collection. You can export a JSON backup from About → Data. Import collection → Merge keeps current visits and adds eligible missing visits after a review. Replace can remove visits and propagate those changes through iCloud. After a successful replacement that changes the collection, the app keeps one local recovery copy under About → Data → Restore previous collection.

How do I enable nearby park checks?

Nearby checks are optional. Open About → Location and tap Enable nearby checks if you skipped the first prompt. If location access was previously denied, tap Location settings there to open the system settings for Parks Passport. Search and manual stamping work without location access. The app uses location only while open and asks you to confirm a nearby stamp; it does not stamp automatically.

At a park, allow time for the device to determine its position. You can always search for the park and stamp it by hand, then edit the visit date if needed.

A park is missing, or its details are wrong

Parks Passport covers 474 places: every National Park Service unit plus the affiliated areas listed alongside them. Names, designations and boundaries do change, and I would genuinely like to know when something is off.

Email me the park's name and what looks wrong. If a site is missing entirely, say where it is and I will look into adding it.

Getting in touch

Write to support@parks-passport.app. It comes straight to me. Parks Passport is a one-person project, so expect a reply within a few days rather than within the hour.

It helps enormously if you include your iPhone model, your iOS version, and what you expected to happen versus what actually did. Screenshots are welcome. Please don't send passwords or Apple Account credentials. I will never ask for them.

For what the app stores and why, see the privacy policy. For general questions about how Parks Passport works, the FAQ is probably faster than waiting on me.